CUSTOMER SERVICE

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You can email us at: info@thehuntedclothing.co.uk

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Returns & Refund 

If you have any problems with the items you’ve ordered and would like to return or exchange, please review the guidelines below:

Customers are welcome to return their item(s) to us within 14 days of purchase for an exchange or refund. Items received back after 14 days but within 30 days can be exchanged for an alternative size or store credit at our discretion. We do not accept any items for exchange or refund after 30 days of purchase.

Some items may not be eligible for returns, including clearance items, bundle deals and any gift cards we may offer.

All items must be returned as sent, in original packaging and must be in a new, unworn and unwashed condition. All original tags, stickers and accessories must still be attached and intact. Items returned to us for an exchange or refund that have a clear smell of fragrance/perfume/body odour, or have signs of make-up, will be refused and returned to the customer. Before returning your item please email info@thehuntedclothing.co.uk with your order number and the item(s) you wish to return and we will send you an authorised returns number and instructions of where to send your item.

Exchanges are also available for different products of equal or less value, please email info@thehuntedclothing.co.uk to arrange.

Unless we have made a mistake with your order, customers are responsible for the return cost of postage. We strongly recommend sending your item(s) back via a tracked or signed for service. We are not liable for any item(s) that are lost in transit.

Once we have received eligible return item(s) they will be inspected and processed. Whilst we make every attempt to handle exchanged and returns items immediately, in busy periods it may take up to five business days to process all packages received.

If a refund is due a credit will be issued in the original form of payment minus any acceptable shipping fees. Please note that depending on your payment method, it can take up to seven business days for a refund to reach you after we issue it. This is due to your payment provider and not the responsibility of The Hunted Clothing LTD and we are not able to expedite this process. We only accept returns from items bought at www.thehuntedclothing.co.uk, return of any items bought from other websites or retail locations should be returned to the respective distributor.

If you have any questions of concerns, please email us at info@thehuntedclothing.co.uk

Caring For Your Items

Before washing, always look at the care label and carefully follow the instructions. Most good quality detergents, washing machines and fabrics are manufactured to ensure that when the stated instructions are adhered to and the garment is washed according to the said temperature and dried as per the procedures mentioned;

 

they will wash well and look good after each wash.

Do not iron over any prints.

 

The following points should be used as guidelines for all garments:

Before washing, close all zips, undo buttons, check pockets for loose or sharp objects, flatten out collars and cuffs.


Always refer to the Label before Washing.


Always check to ensure the Washing Machine is not overloaded.


Use a good quality detergent and ensure that the right amount of detergent is used.

If you have any questions regarding caring for your items then please send an email to info@thehuntedclothing.co.uk 

Terms & Conditions/Privacy Policy

 

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

Application

 

1.      These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are The Hunted Clothing LTD a company registered in England and Wales under number 13418476 whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom with email address info@thehuntedclothing.co.uk (the Supplier or us or we).

2.      These are the terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by these Terms and Conditions. By ordering any of the services, you agree to be bound by these Terms and Conditions. You can only purchase the goods from the website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

 

3.      Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

4.      Contract means the legally-binding agreement between you and us for the supply of the goods;

5.      Delivery Location means the supplier’s premises or other location where the goods are to be supplied, as set out in the order;

6.      Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

7.      Goods means the goods advertised on the website that we supply to you of the number and description as set out in the order;

8.      Order means the customer’s order for the goods from the supplier as submitted following the step-by-step process set out on the website;

9.      Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the website;

10.  Website means our website www.thehuntedclothing.co.uk on which the goods are advertised.

Goods

 

11.  The description of the goods is as set out in the website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the goods supplied.

12.  In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

13.  All goods which appear on the website are subject to availability.

14.  We can make changes to the goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal information and Registration

 

15.  When registering to use the website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.

16.  We retain and use all information strictly under the Privacy Policy.

17.  We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

 

18.  The description of the goods in our website does not constitute a contractual offer to sell the goods. When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.

19.  The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.

20.  A contract will be formed for the sale of goods ordered only when you receive an email from us confirming the order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order you agree to us giving you confirmation of the contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the contract, but in any event not later than the delivery of any goods supplied under the contract.

21.  Any quotation is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.

22.  No variation of the contract, whether about description of the goods, fees or otherwise, can be made after it has been entered into unless the variation is agreed by the customer and the supplier in writing.

23.  We intend that these Terms and Conditions apply only to a contract entered into by you as a consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are

Price and Payment

 

24.  The price of the goods and any additional delivery or other charges is that set out on the website at the date of the Order or such other price as we may agree in writing.

25.  Prices and charges include VAT at the rate applicable at the time of the Order.

26.  You must pay by submitting your credit, debit card or PayPal details with your order and we can take payment immediately or otherwise before delivery of the goods.

Delivery

 

27.  We will deliver the goods, to the delivery location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the contract is entered into.

28.  In any case, regardless of events beyond our control, if we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if:

a.      we have refused to deliver the goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the contract was made, or you said to us before the contract was made that delivery on time was essential; or

b.      after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

29.  If you treat the contract at an end, we will (in addition to other remedies) promptly return all payments made under the contract.

30.  If you were entitled to treat the contract at an end, but do not do so, you are not prevented from cancelling the order for any goods or rejecting goods that have been delivered and, if you do this, we will (in addition to other remedies without delay return all payments made under the contract for any such cancelled or rejected goods. If the goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

31.  If any goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the order for some of those goods without also cancelling or rejecting the order for the rest of them.

32.  We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

33.  You agree we may deliver the goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

34.  If you or your nominee fail, through no fault of ours, to take delivery of the goods at the delivery location, we may charge the reasonable costs of storing and redelivering them.

35.  The goods will become your responsibility from the completion of delivery or customer collection. You must, if reasonably practicable, examine the goods before accepting them.

Risk and Title

 

36.  Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you.

37.  You do not own the goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal, returns and cancellation

 

38.  You can withdraw the order by telling us before the contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

39.  This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights)set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:

a.      Goods that are made to your specifications or are clearly personalised;

b.      Goods which are liable to deteriorate or expire rapidly.

40.  Also, the Cancellation Rights for a contract cease to be available in the following circumstances:

a.      In the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to cancel

41.  Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

42.  The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.

43.  To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision (eg a letter sent by post or email).

44.  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period

45.  Except as set out below, if you cancel this contract, we will reimburse to you all payments received from you, minus the costs of delivery.

Deduction for Goods supplied

46.  We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement

47.  If we have not offered to collect the goods, we will make the reimbursement without undue delay, and not later than:

a.      30 days after the day we receive back from you any goods supplied, or

b.      (if earlier) 30 days after the day you provide evidence that you have sent back the goods.

If we have offered to collect the goods or if no goods were supplied, we will make the reimbursement without undue delay, and not later than 30 days after the day on which we are informed about your decision to cancel this contract.

48.  We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods

49.  If you have received goods in connection with the contract which you have cancelled, you must send back the goods without delay and in any event not later than 30 days from the day on which you communicate to us your cancellation of this contract. The deadline is met if you send back the goods before the period of 30 days has expired. You agree that you will have to bear the cost of returning the Goods.

50.  For the purposes of these Cancellation Rights, these words have the following meanings:

a.      distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

b.      sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

Conformity

 

51.  We have a legal duty to supply the goods in conformity with the contract, and will not have conformed if it does not meet the following obligation.

52.  Upon delivery, the goods will:

a.      Be of satisfactory quality;

b.      Be reasonably fit for any particular purpose for which you buy the goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the contract; and

c.       Conform to their description.

53.  It is not a failure to conform if the failure has its origin in your materials.

Successors and our sub-contractors

54.  Either party can transfer the benefit of this contract to someone else, and will remain liable to the other for its obligations under the contract. The supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party

 

55.  In the event of any failure by a party because of something beyond its reasonable control:

a.      The party will advise the other party as soon as reasonably practicable;

b.      And the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the customer’s above rights relating to delivery and any right to cancel, below.

Privacy

 

56.  Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

57.  These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy.

58.  For the purposes of these Terms and Conditions:

a.      ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.

b.      ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.

c.       ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.

59.  We are a Data Controller of the Personal Data we process in providing goods to you.

60.  Where you supply Personal Data to us so we can provide goods to you, and we process that Personal Data in the course of providing the goods to you, we will comply with our obligations imposed by the Data Protection Laws:

a.      Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

b.      We will only Process Personal Data for the purposes identified;

c.       We will respect your rights in relation to your Personal Data; and

d.      We will implement technical and organisational measures to ensure your Personal Data is secure.

61.  For any enquiries or complaints regarding data privacy, you can e-mail: info@thehuntedclothing.co.uk

Excluding liability

 

62.  The supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the supplier’s other legal obligations. Subject to this, the supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the contract was made, or (ii) loss (eg loss which was not reasonably foreseeable to both parties at the time when the contract was made, or (ii) loss (eg loss of profit) to the customer’s business, trade, craft or profession which would not be suffered by a consumer – because the supplier believes the customer is not buying the goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints

 

63.  The contract (including any non-contractual matters) is governed by the law of England and Wales.

64.  Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

65.  We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 14 days.